Shipping & Delivery

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

All orders are delivered FREE of charge.

Normally, it takes 1 - 3 business days for the warehouse to process your order (except for pre-order items).  You will receive a notification once your order has been shipped.  The shipping time below does not include such processing time.

Shipping Time	Countries
3–5 Business Days	United States, Canada, Switzerland, Belgium, Poland
4–6 Business Days	Australia, Germany, France, Italy, Austria, Netherlands
5–7 Business Days	Ireland, Sweden, Greece
7–9 Business Days	United Kingdom, Saudi Arabia, Qatar, United Arab Emirates, Spain

 

Notice:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped. Additionally, Pre-order Custom Gown: It takes 20-30 business days for the designer to manually sew your dress. You will be notified once your order has been shipped.
3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 25 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 35 days of the order date.